Returns Policy

1. About this policy

This Returns Policy explains how cancellations, returns and refunds work for the DQ200 TCM repair service provided by ModuleMedics ("we", "us", "our"). It should be read together with our Terms & Conditions. By placing an order through this website or sending your module to our workshop, you agree to this policy.

2. Our no-fix, no-fee policy

Testing is carried out at our own expense and the outcome is never guaranteed, so we do not offer refunds once your module has been received and testing has begun. The unrepairable exception above is the only refund available once testing has started.

3. If your unit cannot be repaired

We will email you a diagnostic test report setting out our findings, and refund £199 to your original payment method. Your unrepairable unit is then available to be returned to you, with the cost of return delivery covered by you. If you would rather not have the unit returned, we can recycle it responsibly on your behalf at no additional charge.

4. Cancelling before we begin

You may cancel at any time before your module is received and testing has started. Contact us as soon as possible to cancel. If you cancel at this stage, we can issue a refund less a £15 handling fee at our discretion, and you cover the cost of return delivery if the unit has already reached our workshop.

Once testing has begun, the £249 fee is payable in full and no refund is available. If you change your mind after a repair has been completed, or no longer require the module, the repair fee remains payable in full.

5. Returning your unit to us

Our service is a send-in repair. Insured, tracked delivery of your module to our workshop is included with your order — when you place it, you receive a packing slip with a QR code. Package your unit securely, include the printed packing slip, and present the QR code at any UK Post Office, who will print your prepaid, insured shipping label in store. No home printer is required.

Please keep your proof of postage until your unit is back with you. Risk of loss or damage in transit to us remains with the sender, so we recommend using the included insured service rather than an uninsured alternative.

6. Getting your unit back

Completed repairs are dispatched back to you using an insured, tracked courier service that requires a signature on delivery. We email you a tracking number as soon as your unit leaves the workshop. If your repaired unit arrives damaged, contact us straight away so we can investigate with the courier.

7. Warranty returns

Every repair carries a 3-month warranty from the date of dispatch. If the same module fails with the same fault within that period, contact us and we will arrange for the unit to be returned, re-tested and re-repaired at no cost to you.

The warranty does not cover damage caused by faults elsewhere on the vehicle (for example wiring, hydraulic or mechanical issues), misuse, physical damage, or unauthorised work carried out on the unit after our repair.

8. How refunds are paid

Where a refund is due, it is issued through Stripe to the original payment method used at checkout. Refunds are usually visible within 5–10 working days, depending on your bank or card issuer. We can only refund to the original payment method.

9. Your statutory rights

Nothing in this policy, or in our Terms & Conditions, affects your statutory rights. We provide our repair service with reasonable care and skill, as required by the Consumer Rights Act 2015.

10. How to start a return or ask a question

To cancel an order, arrange a warranty return or ask anything about this policy, please contact us:

• Email: info@modulemedics.co.uk
• Phone: 0121 816 2375 (Mon–Fri, 9:00am – 5:00pm)
• Address: Unit F, Leona Trading Estate, Nimmings Road, Halesowen, B62 9JQ, United Kingdom

Please have your order reference (in the format MM-XXXXXX) to hand so we can help you quickly.