Terms & Conditions
The terms that apply to our DQ200 TCM repair service, including our refund policy.
Last updated: 12 October 2026
1. Introduction
These Terms and Conditions govern the DQ200 TCM (Transmission Control Module) repair service provided by ModuleMedics Ltd ("we", "us", "our"). By sending your module to us for repair, or by placing an order through this website, you agree to be bound by these terms.
2. The Repair Service
We offer a postal send-in repair service for DQ200 7-speed DSG mechatronic units (0AM / 0CW families). The fixed repair price is £249, which includes testing, repair of the TCU, and return shipping within the UK. The customer is responsible for the cost of sending the module to our workshop.
Turnaround is typically 3 working days from receipt of the unit, subject to parts availability and the nature of the fault.
3. Refund Policy
No Refunds — One Exception
We do not offer refunds. All repair fees are non-refundable once your module has been received and testing has begun.
The only exception: if your unit is tested and found to be unrepairable, we refund £199 and retain £50 to cover testing and outbound delivery. You pay for the return delivery of the unrepairable unit.
Once a repair is successfully completed and the module is returned in working condition, no refund is available. If you change your mind after the repair is done, or no longer require the module, the repair fee remains payable in full.
If a unit is received and the customer cancels before any testing or work has started, a refund less a £15 handling fee may be issued at our discretion, and the customer covers return shipping.
4. If Your Unit Is Unrepairable
In the event your module cannot be repaired, we will notify you with a test report explaining the findings. You will receive a refund of £199 (the £249 fee less a £50 testing and outbound delivery charge). The unrepairable unit will be returned to you, with return delivery at your expense.
If you do not want the unrepairable unit returned, we can recycle it responsibly on your behalf at no additional charge.
5. Warranty
Repairs carry a 3-month warranty from the date of dispatch. If the same module fails with the same fault within the warranty period, we will re-test and re-repair it at no additional cost. The warranty does not cover damage caused by external vehicle faults (e.g. wiring, hydraulic, or mechanical issues), misuse, or unauthorised work on the unit after our repair.
6. Shipping and Risk
You are responsible for safely packaging and shipping your module to our workshop. We recommend using an insured, tracked courier. Risk of loss or damage in transit to us remains with the sender. Return shipping within the UK is included in the repair price for completed repairs and unrepairable units (outbound only; the customer covers return of unrepairable units).
7. Cancellation
You may cancel your order before we have received or begun testing your module. Once testing has started, the £249 fee is payable in full under the no-refund policy above. To cancel, contact us as soon as possible at info@modulemedics.co.uk.
8. Liability
Our liability is limited to the repair fee paid. We are not liable for consequential losses, vehicle downtime, hire car costs, or any damage arising from incorrect installation or unrelated vehicle faults. We are not responsible for data stored on or programmed into your module.
9. Changes to These Terms
We may update these Terms and Conditions from time to time. The version applicable to your order is the one published on this page at the time your order is placed.
10. Contact
If you have any questions about these Terms, please contact us at info@modulemedics.co.uk or call 0121 816 2375. Our workshop is at Unit F, Leona Trading Estate, Nimmings Road, Halesowen, B62 9JQ.